Golf Course Management System

The City of Spokane is procuring a comprehensive Golf Course Management System (GMS) that will support its four municipal golf courses and the Riverfront Spokane park. The solution must be a hosted SaaS platform (with optional on‑premises components) providing tee‑time reservations, POS functionality, inventory control, extensive reporting, mobile app access, and 24/7 technical support. The contract spans five years, is open to competition, and will be awarded to Golf Complete, Inc. (foreUP Golf Software) pending final approval. • Primary scope: web‑based GMS with tee‑sheet, POS, player accounts, e‑commerce, and Power BI reporting. • Secondary scope: POS and ticketing for Riverfront Spokane park attractions, inventory, and integration with existing park systems. • Mandatory requirements: credit‑card hold capability for no‑show fees, shared and course‑specific inventory handling, 24/7 technical support, and compliance with Washington security standards (RBAC, MFA, encryption). • Contract terms: five‑year term, renewable by mutual agreement, with cost proposals evaluated at 35% of total score.