CUBS Bill Print, Mail and OnLine Presentment

The County of Sacramento, Department of Finance, Consolidated Utilities Billing and Service (CUBS), is soliciting proposals to produce utility bills for refuse, sewer, storm water drainage, drinking water, and/or various other charges in cycles. The contract period will be for seven years, with six optional one-year extensions. The targeted transition start date is November 2017, with full cut-over in spring 2018. The contract requires the vendor to provide bill print and mail services, customer portal and on-line presentment, letters and TTAX notification requirements, locality, reporting requirements, and price proposal. The proposed solutions were evaluated based on their ability to meet County Consolidated Utilities Billing and Service (CUBS) billing needs. Some key features of the contract include: • Bill print and mail requirements • Customer portal and on-line presentment • Letters and TTAX notification requirements • Locality • Reporting requirements • Price proposal • Proposer background and contractor requirements • Reference check