Fire and Emergency Communications (PSAP) Post Incident Analysis and System Improvement Services

This contract engages a consulting firm to conduct a forensic‑style post‑incident analysis of the fatal October 13 2023 apartment fire in Wichita and to develop system‑improvement recommendations for both the public‑safety answering point (PSAP) and the Fire Department. The scope includes data collection, standards comparison, evaluation of training programs, on‑site observations, and a final after‑action report with actionable recommendations. The work must be completed within a 12‑week window after contract start, with the final report targeted for September 2024. • Comprehensive analysis of CAD, radio, phone records, training curricula, policies, and inter‑agency communications. • Comparison against NENA, Kansas 911 standards, and industry best practices. • Delivery of a detailed after‑action report and improvement plan, plus stakeholder presentations.