Managed Information Technology Services

The City of Cottonwood, Arizona, solicited proposals for managed information technology services, including day-to-day IT support and project assistance. The contract was awarded to CloudIT LLC for a term of three years, with a start date of August 2, 2022, and an end date of August 1, 2025. The contract includes provisions for insurance, indemnification, and termination. The City of Cottonwood IT Department will work closely with the vendor to provide comprehensive IT support services, including desktop support, network services, and security software support. Key features of the contract include: • The vendor must have a minimum of five years of experience supporting server and network infrastructure, desktop computers, and applications, including the Microsoft Office 365 suite of applications. • The vendor must be able to provide references for three or more companies for which the vendor provides similar infrastructure, desktop support services, devices, configurations, and number of users. • The vendor must be able to provide multiple methods of accepting support requests, including phone, email, and web form submission. • The vendor must be able to provide monthly and annual analytics that show support data trends over time. • The vendor must provide a single point of contact to act as the managing liaison between the vendor help desk and the City of Cottonwood IT Department staff. The contract also includes evaluation criteria, including firm experience, experience of key personnel, pricing, availability/response time, and total points.