Case Management Software for Hidalgo County Community Service Agency

Hidalgo County is seeking a qualified vendor to provide, implement, and support a comprehensive case management software solution for its Community Service Agency. The contract will initially run for one year with two optional one‑year extensions, and the vendor must meet all technical, security, and compliance requirements outlined in the RFP. Submissions are due September 18, 2026, with questions due September 10, 2026. The award will be made after review by the Commissioners Court. • Scope: design, configure, host (or on‑premise install), train staff, and provide ongoing support for a case management system. • Mandatory compliance: Texas state procurement rules, federal debarment checks, HUB/Hispanic‑owned business declarations, and various non‑discrimination certifications. • Delivery: one‑year term, renewable twice, with performance and reporting obligations. • Submission: electronic via the county portal or hard‑copy/USB by the deadline; no pre‑bid meeting or site visit required. • Evaluation: price, technical capability, past performance, and compliance with legal/ethical requirements.