R699--Salem VAMC On-Site Telephone Switchboard Operators

The Department of Veterans Affairs is seeking a contractor to provide on-site telephone switchboard operator services at the Salem VA Medical Center. The services will include handling approximately 1,600 calls per day and 8,000 calls per week. The contractor will be required to provide 6 operators and a project manager. The previous contractor for this service was Magellan Solutions USA Inc. The contract is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB). Key points to consider: • The contractor must provide a plan for how they will perform 51% of the work as the primary contractor. • The contractor must submit resumes for all proposed staff members, including the project manager and switchboard operators. • The contractor must provide past performance questionnaires, but may submit completed previous evaluations in lieu of questionnaires if affected by a government shutdown. • The contract is for an existing service, not a new project or requirement. • The previous contract values ranged from $49,984 to $1,278,900.