Description
The New York City Administration for Children’s Services (ACS) is seeking a professional language service provider to offer in-person and video remote interpretation services. The provider will meet or exceed industry standards for language services and quality management. The contract will be for a period of three years, with options to renew for two additional three-year terms. The estimated total maximum available funding is $10,597,320. The contractor will be reimbursed using a rate structure based on proposed rates. Key services include consecutive in-person interpretation, on-site interpretation staffing, video remote interpretation, on-demand video interpretation technology, language certification exams, simultaneous interpretation for events, and child welfare interpreter training.
• The contractor must have at least five years of experience delivering the specific service for high-volume clients across a broad array of languages and types of projects/engagements.
• The contractor must have sufficient organizational capability to provide the contracted services, including experienced project managers, account managers, vendor managers, account representatives, and accounting professionals.
• The contractor must have a robust balance sheet to ensure its resilience, with a minimum threshold of revenue of at least six months of funds to cover the estimated usage under this contract.
• The contractor must demonstrate substantial and successful experience providing the same or similar services as those required in this solicitation.
• The contractor must describe its approach to ensuring that its language professionals demonstrate and maintain the proficiency levels described in this solicitation.
• The contractor must describe its quality assurance program to ensure continuous service improvement and confidentiality guidelines.