Patient Taxi and Rideshare Transport Services

The National Institutes of Health (NIH) is seeking a contractor to provide patient taxi and rideshare transport services. The services include on-demand and scheduled transport to and from NIH facilities, local medical providers, lodging, and residences. The contractor will be required to provide transportation for approximately 14,000 trips per year. The contract will have a base year and four one-year option periods. The contractor will be evaluated based on technical approach, personnel and vehicle qualifications, past performance, and price. • The contractor must comply with all applicable laws and regulations, including those related to transportation and healthcare. • The contractor must have experience providing similar services to a large and diverse customer base. • The contractor must have a robust fleet of vehicles and a reliable dispatch system. • The contractor must be able to provide transportation services 24/7, including weekends and holidays. • The contractor must have a plan in place for emergency situations, such as inclement weather or vehicle breakdowns.