Intent to Single Source for Priority Dispatch Systems

The City of Tampa is seeking to single source a Priority Dispatch system to help process and triage 911 calls for emergency medical calls in the city. The QPR service from Priority Dispatch is meant to help provide quality assurance for Tampa Fire 911 dispatchers, listening to emergency calls and ensuring that they are following the protocols as defined by Priority Dispatch. This is a service that Tampa Fire is asking to receive and will be fully virtual with no personnel on site. • The prospective bidder must be an authorized manufacturer's distributor or dealer who can quote the product and also provide warranty service, maintenance or repairs if and when requested for the quoted product provided to the City. • The service will be fully virtual with no personnel on site. • The City is looking for a vendor who can provide quality assurance for Tampa Fire 911 dispatchers.