Automated Rental / Lending Locker Solution

The University of Iowa is seeking a turnkey automated lending locker solution to support a lending process. The solution should accommodate 6 differently sized compartments within a bank, with flexibility to mix and match sizes across banks, and be scalable to multiple locations/campuses and centrally manageable. The solution should include a browser-based administrative dashboard, role-based access control, single sign-on, real-time monitoring, and a documented REST API. The supplier should provide installation, configuration, and commissioning services, training for administrators and operators, documentation, and defined support SLAs and warranty coverage. Key considerations include system availability and uptime, user transaction response times, locker door actuation success rates, and security and compliance with FERPA and ADA requirements. • The University is looking for a versatile and integrated solution that combines automated locker hardware with robust inventory management software. • The solution should support a wide range of lending use compartments while enabling easy user access, streamlined administration, and insightful analytics. • The University prefers a solution with a modular and scalable design to support additional locker banks and locations in the future. • The supplier should provide a detailed description of their customer service capabilities, including hours of availability, average wait time, customer satisfaction, escalation process, and availability for holidays and off-hours. • The supplier should also describe their sustainability efforts and how they contribute to environmentally sustainable practices.