Cisco SmartNet Services

The Indian Health Service (IHS) in the California Area seeks a qualified Indian Small Business Economic Enterprise (ISBEE) to provide Cisco SmartNet support services for 27 Cisco network devices across multiple federal health facilities. The contract is a firm‑fixed‑price, 12‑month base period with two optional 12‑month extensions, and it is set aside under the Buy Indian Act. The contractor must deliver 24×7 technical assistance, rapid hardware replacement, software updates, proactive security alerts, and lifecycle/asset management via the SmartNet portal. All quotations must be submitted electronically by the deadline, and the award will be based on best value (price and non‑price factors). • Scope: 24×7/365 Cisco SmartNet support for 27 devices (hardware replacement, software updates, monitoring). • Period of Performance: 12‑month base (Sept 30 2026 – Sept 29 2027) + two 12‑month options. • Set‑Aside: Indian Small Business Economic Enterprise (ISBEE) under the Buy Indian Act. • Submission Deadline: Sept 14 2026, 3:00 PM ET (electronic email). • Questions Due: Sept 10 2026, 3:00 PM ET (email). • Evaluation: Authorized OEM dealer status, SAM registration/past performance, and price. • Required Attachments: Performance Work Statement, SmartNet specifications spreadsheet, IHS IEE Representation Form. • Contact: Miguel Diaz ([email protected]).