Inmate Telephone and Communication Services

Greenville County, South Carolina, is seeking a qualified vendor to design, install, operate, and maintain a turnkey Inmate Telephone System (ITS) for its detention facilities, serving approximately 1,600 inmates across multiple locations. The solution must be secure, reliable, compliant with all relevant federal, state, local, and FCC regulations, and provide the lowest reasonable communication costs to inmates and their families. This contract includes full lifecycle services from hardware provisioning to ongoing support and cost‑management. • Provide and install a complete telephone and communication infrastructure for the county’s detention centers. • Operate and maintain the system, ensuring compliance with FCC and other regulatory requirements. • Deliver cost‑effective call rates and transparent billing for inmate‑family communications. • Offer ongoing technical support, system upgrades, and performance monitoring throughout the contract term.