Description
The Department of Veterans Affairs (VA) is seeking a cloud-based Enterprise Resource Planning (ERP) solution to enhance IT service delivery, strengthen operational efficiency, and advance digital transformation across the enterprise. The solution should provide enterprise-wide integration and functionality consistent with leading ERP solutions in the marketplace. The scope of work includes providing an ERP solution with capabilities such as IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), IT Business Management (ITBM), and more. The contractor will be responsible for providing support and maintenance for the ERP solution, including regular updates, troubleshooting, and user training. The period of performance is six months with four 12-month option periods.
Key features of the ERP solution include:
• ITSM capabilities such as incident, problem, and change management
• ITAM capabilities such as asset discovery and lifecycle management
• ITOM capabilities such as monitoring and event management
• ITBM capabilities such as business intelligence and analytics
• Digital workplace capabilities such as self-service portal and knowledge management
• Security operations capabilities such as threat detection and response
• Integrated risk management capabilities such as risk assessment and mitigation
The contractor should have experience in providing similar ERP solutions to large, complex enterprises with geographically distributed and remote workforces.
Attached files
Contact
John A Adamitis(Contract Specialist)