Transcription Services for Police Reports and Audio/Video Recordings

The City of Milpitas is seeking transcription services for police reports and audio/video recordings. The selected vendor must provide transcriptions within 3 hours, be available 24/7, and meet minimum qualifications such as being HIPAA compliant and CJIS certified. The vendor will be required to provide account management, technical support, and training to City staff. The contract term is expected to be 5 years. Key considerations for the City include the vendor's experience, qualifications, and ability to meet the City's requirements. • The vendor must have experience providing transcription services to public entities. • The vendor must have a proven track record of providing high-quality transcription services. • The vendor must be able to provide transcriptions in a timely and accurate manner. • The vendor must be able to provide technical support and training to City staff. • The vendor must be able to meet the City's minimum qualifications and requirements.