Claims Document Management System (Re-Bid)

The City of Tampa is seeking a Claims Document Management System (CDMS) to support insurance claims processing within its Risk Management Department. The selected vendor will provide software licenses, implementation services, training, and post-implementation support. The CDMS should integrate with the existing Assure Claims system, manage various document types, and provide efficient search, workflow, and collaboration functionalities. It must also support compliance with records management standards and automate retention policies. Key features of the CDMS include: • Document management and records management • Workflow automation and collaboration • Business process management • Integration with Microsoft Office and MS SQL Server • Compliance with records management standards and automation of retention policies The City requires a cloud-hosted solution with full integration with RiskMaster/Assure Claims in the cloud. The CDMS should have a user-friendly interface and be capable of managing unstructured content. The City also requires the selected vendor to have a long-term commitment to the system, a clear enhancement strategy, and the ability to deliver quality maintenance and support services.