CFSA - FY27 - DialPad Voice Application Services - CBE and Open Market

The District of Columbia’s Child and Family Services Agency is seeking a vendor to provide DialPad voice application services for FY27, including subscription management, configuration, support, and ongoing service delivery. This open‑market procurement targets providers capable of delivering cloud‑based telephony solutions that integrate with existing agency workflows and ensure compliance with security and privacy standards. • Provide and manage DialPad SaaS subscriptions for voice communications. • Deliver implementation, configuration, user training, and technical support. • Ensure compliance with DC government security policies and service level agreements. • Offer ongoing maintenance, updates, and help‑desk services throughout the contract period. • Report usage metrics and support agency reporting requirements.