Case Management Software

The University of Houston-Downtown is seeking a qualified vendor to provide a comprehensive, cloud-based enterprise case management software solution. The solution must support multiple departments and case types across the institution, including student conduct, Title IX, behavioral intervention, and employee-related cases. The proposed solution must meet or exceed the requirements outlined in the RFP, including enterprise case management, workflow automation, behavioral intervention, security, privacy, and access controls, reporting and analytics, integration and interoperability, implementation, training, and support. Key features include: • Configurable case workflows, stages, and lifecycle management • Ability to manage both student and employee-related cases • Ability to create and configure custom forms for case intake and data collection • Rules-based automation for routing, notifications, task assignments, and escalations • Automated communications, including messaging, alerts, and letter generation • Scheduling capabilities for meetings, hearings, and appointments • Complete audit trail of all case activity The University is looking for a vendor with experience in delivering case management solutions within higher education or similar environments. The selected vendor will be responsible for providing a configurable, secure, and user-friendly platform that supports case intake, workflow management, reporting, and integration with existing University systems.