Paratransit Contracted Services

MetroLINK (Rock Island County Metropolitan Mass Transit District) is seeking a qualified contractor to operate its ADA‑compliant paratransit service and provide dispatching for its Specialized Transit Services (STS) across the Quad Cities region. The contractor will be responsible for curb‑to‑curb transportation for eligible riders, managing scheduling, reservations, dispatch, customer service, reporting, and compliance with federal, state, and local regulations. Service hours mirror fixed‑route operations (approximately 5 am–9:45 pm weekdays, reduced weekend hours). The contract term is three years with two optional one‑year extensions. Compensation includes a fixed monthly paratransit fee, a fixed monthly STS dispatch fee, and a variable rate per actual paratransit vehicle‑revenue hour. The contractor must provide qualified management, staffing, training, drug‑testing compliance, and cybersecurity safeguards. • Provide full‑service ADA‑compliant paratransit operations (vehicle operation, driver staffing, dispatch, fare collection, incident response). • Deliver STS dispatch services (no vehicle operation, only dispatch and reporting). • Maintain required records, monthly/annual reporting, and NTD data submission. • Meet performance standards, safety, and accessibility requirements. • Manage a fleet owned by MetroLINK; contractor supplies personnel, supervision, and administrative support. • Contract value based on fixed fees plus variable revenue‑hour rates; estimated annual service volume ≈ 14,118 revenue hours.