Online Proctoring Service Solution

The University of Connecticut is seeking a qualified vendor to provide a secure, accessible, and high‑quality online proctoring service for its campus‑wide exam program. The solution must support live human proctoring, integrate with Blackboard Ultra via LTI 1.3, meet WCAG 2.1 AA and Section 508 accessibility standards, store all data on U.S. servers, and comply with FERPA and other state/federal privacy regulations. The contract will be awarded for an initial three‑year term (with up to two one‑year extensions) and includes implementation, training, 24/7 support, and detailed reporting/analytics. • Deliver a SaaS‑based online proctoring platform capable of handling up to 5,000 exams per year and providing real‑time monitoring, identity verification, AI‑assisted cheating detection, and post‑exam recording retention. • Provide full integration with Blackboard Ultra and support for other major assessment platforms (e.g., McGraw‑Hill Connect, Cengage). • Supply implementation services, user training, 24/7 technical support, SLA‑backed performance guarantees, and compliance documentation (HECVAT Lite, security policies, accessibility certifications).