DA10--Staff Scheduling Software Access and Support Service FY26 (VA-26-00027047)

The Department of Veterans Affairs (VA) is seeking information from vendors regarding their capabilities to provide pharmacy staff scheduling software access and support services. The VA requires a comprehensive platform software service that ensures continuous and reliable access for users, including 24/7/365 platform availability and unlimited technical support during standard business hours. The contractor will be responsible for delivering full training and onboarding support, maintaining an online help center, and providing proactive account management. The scope of work includes technical support, training, reporting requirements, and general requirements such as enterprise and IT framework, security and privacy requirements, and performance metrics. Key aspects of the job include: • Providing 24/7 access to the pharmacy staff scheduling software platform • Offering unlimited technical support during standard business hours • Delivering comprehensive training and onboarding support • Maintaining an online help center with up-to-date documentation and troubleshooting guides • Providing proactive account management and regular check-ins with client stakeholders • Ensuring compliance with VA's technical reference model, zero trust critical security controls, and federal identity, credential, and access management requirements