Description
Central Washington University is seeking information from qualified vendors to provide comprehensive managed‑service operations for its Oracle PeopleSoft ERP suite hosted on Amazon Web Services. The university currently runs 30 PeopleSoft environments (production, upgrade, demo, and non‑production) across five core pillars (Campus Solutions, HCM, FSCM, ELM, Interaction Hub) and requires a partner to handle full lifecycle management, 24/7 monitoring, patching, upgrades, cost optimization, backup and disaster recovery, compliance (FERPA, HIPAA), integration support, and defined service‑level expectations. Vendors must detail their solution approach, staffing model, security posture, cost structure, and any existing state or higher‑education contract vehicles that could be leveraged.
• Full‑lifecycle management of 30 PeopleSoft instances on AWS, including monitoring, incident response, and performance tuning.
• Ongoing patching, version upgrades, security hardening, and cost‑optimization of AWS resources.
• Design, testing, and execution of backup and disaster‑recovery plans, plus compliance with FERPA/HIPAA.
• Integration assistance with third‑party systems, service‑level definitions, and a clear pricing model.
• Disclosure of any existing Washington State or WHIPE contracts the vendor can use.