Benefits Administration Solution/Platform

The City of Newport News is seeking a comprehensive benefits administration solution/platform to streamline HR benefits processes, strengthen compliance, and deliver an intuitive user experience for employees and administrators. The solution should provide a centralized benefits platform, automate core processes, offer a self-service portal, and ensure system integration with Tyler Munis. The City requires a modern benefits administration solution that can reduce manual intervention, provide real-time visibility, and support the administration of various benefits. The selected solution will support approximately 4,043 active full-time and part-time employees and pre-65 retirees. Key features of the solution should include: • Centralized Benefits Platform • Automation of Core Processes • Employee-Centered Experience • System Integration • Personalization & Engagement • Reporting & Analytics • Real-Time Visibility • Scalability • Performance Standards Some of the key requirements include: * Deliver a single, integrated system that consolidates all benefit programs * Automate benefit enrollment, eligibility verification, and life event processing * Provide an intuitive self-service portal for employees * Ensure seamless integration with Tyler Munis for real-time HR and payroll data synchronization * Offer personalized dashboards, notifications, and reminders * Deliver robust reporting and analytics tools * Provide real-time access to benefits data for HR Benefits staff and leadership * Be scalable to accommodate future growth and evolving benefit programs * Meet high availability and uptime standards, with responsive technical support and issue resolution.