Request for Proposals Requirements Contract for Fire Department Records Management System Software

The City of Fresno is seeking a vendor to provide a cloud‑hosted, web‑based Records Management System (RMS) tailored for its Fire Department. The solution must support ePCR incident reporting, NERIS compliance, fire‑prevention and permit inspection workflows, building/occupancy record management integrated with GIS, and comprehensive inspection, testing, and maintenance modules. The contract is for an initial three‑year term with two optional one‑year extensions, and requires full SaaS delivery, data ownership by the City, robust security (SOC 2 Type II, CJIS/HIPAA/PCI‑DSS compliance), 99.5 % uptime, and extensive support services. • Provide a fully functional, production‑grade RMS used by ≥ 20 California and ≥ 150 U.S. government agencies. • Must integrate with Microsoft stack (AD/Entra SSO, MS SQL, Outlook, Excel) and expose REST/HTTPS APIs for existing City systems (GIS, Tyler Munis, Accela). • Include mobile apps (iOS/Android), GIS‑linked building/occupancy data, automated inspection scheduling, notification, and invoicing capabilities. • Deliver quarterly on‑site support, 1‑2 hour ticket response, annual penetration testing, and data retention of at least six years.