Description
The Maryland Department of Health is seeking a contractor to provide maintenance and support services for their PBX IV- Telecommunications Equipment and Services. The contractor will be responsible for providing all labor, equipment, and materials necessary to carry out the scope of services, including applying firmware updates and software patches, checking all components of the system, and performing a full system and database backup. The contractor must also provide a customer support center that is available 24/7/365. The contract will be for a period of 12 months with one 12-month option.
Key points to consider:
• The contractor must be an authorized reseller for PBX/NEC.
• The contractor must provide a maintenance cost by site location for all sites listed in Attachment A.
• The contractor must provide a quote for a general business pool technician per hour labor rate.
• The contractor must comply with all requirements, schedules, and response times included in the PBX IV Master Contract and MDH PBX VoIP Maintenance Requirements.