Managed Call Center Solution

NHCC seeks a qualified vendor to provide:o A centralized Patient Access & Managed Call Center platformo Vendor-provided supplemental staffing and operational support serviceso Implementation, onboarding, and workflow configuration serviceso System integration and reporting capabilitieso Training and ongoing operational support The solution must enable NHCC to:o Support appointment scheduling, pre-registration, referral coordination, and continuity-of-care workflowso Improve patient access responsiveness, scheduling efficiency, and first-call resolutiono Provide real-time operational reporting and performance analytics Business enterprises awarded an identical or substantially similar procurement contract within the past five years: None Service-Disabled Veteran-Owned Business (SDVOB) SDVOB Goal: 6.00% Minority / Women Business Enterprise contracting goals (MWBE) Total MWBE Goals: 30.00% Disadvantaged Business Enterprise contracting goals (DBE) DBE Goal: 0.00%