Description
The Canyon County Board of County Commissioners issued an RFI to gather information from qualified vendors on an integrated inmate‑communication system that would include telephone service, video‑visitation, tablet‑based messaging, and related hardware. The County seeks a solution that can operate across its three jail facilities and a juvenile detention center, meet federal FCC rate caps, provide monitoring and searchable records, and support educational, religious, and commissary applications. Vendors must submit three paper copies and at least one digital copy of their information package by the deadline, and may be asked to give a presentation.
• Required capabilities: inmate phone service (collect, prepaid, domestic/international), video visitation, tablet/kiosk messaging, and integrated back‑office management.
• Hardware expectations: phones, tablets, video‑visitation kiosks, docking stations; goal of a 3‑to‑1 tablet‑to‑inmate ratio.
• Financial expectations: include all transaction, connection, and service fees; current provider’s six‑month call cost ≈ $110 k with the County’s share ≈ $5.9 k.
• Transition requirement: any new vendor must ensure uninterrupted service and target a contract start of FY 2024 (Oct 1 2024).
• Submission: three paper copies + one digital copy, include Respondent Information Sheet, signed by an authorized representative.