Microsoft Unified Support

Lone Star College System is seeking a Microsoft Unified Support partner to provide comprehensive, annual enterprise‑level support services across its 24 campuses and workforce centers. The contract will cover advisory hours, problem‑resolution support, on‑demand assessments and education, portal access, reactive support management, service‑delivery management, webcasts, and limited on‑site visits. Services are “as‑needed” with defined quantities for certain items (e.g., 100 reactive contacts per year, 1 on‑demand assessment per year). The provider must be able to deliver both remote and on‑site assistance, integrate with Microsoft cloud technologies, and support the System’s extensive user base of faculty, staff, and students. • Annual contract covering all listed Microsoft support services • Advisory, problem‑resolution, and on‑demand assessment/education hours “as‑needed” • 100 reactive support contacts per year and 1 on‑site visit per year • Access to an online support portal and regular webcasts • Must align with LSCS’s higher‑education environment and compliance requirements