Description
Kansas City Area Transportation Authority seeks a consulting firm to provide program‑management and implementation assistance for the deployment of a new regional fare‑collection system, slated for a phased rollout beginning June 1 2026 in advance of the 2026 FIFA World Cup. The consultant will act as an extension of agency staff, overseeing coordination, system validation, training, change management, and stakeholder engagement across three phases (initial launch, expanded capabilities, and post‑launch optimization). The contract is a one‑year firm‑fixed‑price services agreement, with an anticipated award within 60 days of the March 9 2026 submission deadline.
• Provide overall program oversight, schedule tracking, risk and issue management, and weekly coordination meetings with the technology vendor (GenFare) and KCATA staff.
• Support system configuration validation, user‑acceptance testing review, and development of standard operating procedures for fare‑policy, payment processing, and reduced‑fare eligibility.
• Lead training needs assessment, produce SOPs, and guide regional stakeholder outreach (including transit agencies, employers, educational institutions, and community partners).
• Deliver marketing and communications guidance, assist with fare‑reciprocity agreements, and facilitate post‑launch performance monitoring.