Description
The State of Missouri is seeking a vendor to provide a Telecom Management and Billing System (TMS) to manage telecommunications services for various state agencies. The system should be able to handle a large volume of data, including phone lines, internet, and data services, and provide features such as cost allocation, billing, and reporting. The vendor should have experience in providing similar services to government agencies and meet certain minimum experience requirements. The contract will be for a period of five years, with the option for renewal.
Some key features of the system include:
• Managing a variety of network and telecom items, including circuits, legacy and unified communications phones, and internet lines
• Providing cost allocation and billing capabilities
• Allowing for user-definable fields and drop-down lists
• Having a mechanism to add new records without re-keying existing data
• Being scalable to support several hundred client users within a web browser
• Having role-based access control and user-definable fields
• Being able to convert text and Excel data to the new TMS system
• Having a clearly defined team structure with dedicated cloud operations and support staff
• Having dedicated security personnel with expertise in cloud security best practices