CUSTOMER SERVICE ENTERPRISE PORTAL

The State Fiscal Accountability Authority of South Carolina is seeking a qualified vendor to design, develop, and implement a Customer Service Enterprise Portal. The platform will serve as a centralized, web‑based interface for citizens to access state services, submit requests, track case status, and receive support, while integrating with existing state IT systems and ensuring compliance with security and accessibility standards. • Design and build a user‑friendly, responsive web portal accessible to the public. • Integrate the portal with existing state databases and back‑office applications for seamless data exchange. • Provide ongoing maintenance, technical support, and training for state staff. • Ensure compliance with accessibility (WCAG) and security (FIPS) requirements. • Deliver documentation and post‑implementation performance reporting.