Hotline Services

The County is seeking bids from qualified vendors to provide Hotline Services, allowing citizens and employees to report irregular or improper practices or procedures anonymously. The selected vendor will be required to take calls and receive reports, maintain a website for anonymous reporting, and provide customized awareness materials. The contract period is from July 1, 2026 - June 30, 2027, with optional renewals. • The vendor must provide a system that maintains the reporter's anonymity and complies with Wicomico County's security and data protection requirements. • The vendor must provide a phone number for anonymous reporting and have sufficient staff to answer calls 24/7. • The vendor must provide customized awareness materials and maintain a website for anonymous reporting. • The contract pricing must include all labor, materials, tools, and equipment to perform the work. • The vendor must be licensed to perform work in the state of Maryland.