Payroll and HR IT Technical Support

The General Services Administration (GSA) is seeking information from potential vendors for payroll and HR IT technical support services. The services will include development and technical support for ePayroll and HR IT applications, as well as operations and maintenance (O&M) and development, modernization, and enhancement (DM&E) support. The scope of work includes providing continuous customer support, furnishing O&M technical support for software applications, enhancing the usability of existing applications, and maintaining proactive communication with system users. The vendor will be required to adhere to GSA IT security policies and standards. Some key points to consider: • The contract will involve working with various software applications, including Visual Cron, Pentaho, MySQL, and Oracle. • The vendor will be required to provide novel application solutions to fulfill customer needs. • The contract will involve implementing system development life cycle (SDLC) and agile project management principles. • The vendor will be required to ensure rigorous compliance with GSA IT security policies and standards. • The contract will involve providing technical support for various HR IT applications, including ePayroll, HR Links, and GSA Jobs.