Enterprise Phone System

The University System of New Hampshire (USNH) is seeking proposals from qualified firms to provide ongoing maintenance and support services for its existing Avaya phone system infrastructure. The primary objective is to maintain current operations while developing a 3-5 year roadmap for telephony modernization. The selected firm(s) should be prepared to treat USNH with a high level of attentiveness, client service, and dedication, and offer competitive pricing and delivery of high-quality services. • Provide ongoing maintenance and support services for Avaya phone system infrastructure • Develop a 3-5 year roadmap for telephony modernization • Offer competitive pricing and delivery of high-quality services • Treat USNH with a high level of attentiveness, client service, and dedication • Provide options for integrating Microsoft Teams as a softphone option • Describe options for migrating Avaya core systems to cloud-hosted infrastructure