IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard

The City of Atlanta's Department of Aviation is seeking to enhance its Customer Experience Data Platform. This platform collects, analyzes, and visualizes passenger feedback and operational data from multiple channels, leveraging AI and machine learning to transform real-time data into intelligence. The goal is to enhance service delivery, operational efficiency, and passenger satisfaction. • The platform will utilize AI and machine learning to analyze data. • The project aims to improve customer experience and operational efficiency. • The Department of Aviation is seeking a solution that can collect and visualize data from multiple channels.