RFSQ - 240419 - Downtown Ambassador Program

The City of Little Rock is seeking qualified vendors to provide a Downtown Ambassador Program. This initiative aims to enhance the visitor experience, promote local businesses, and improve safety and customer service in the downtown area through a team of trained ambassadors. Vendors will be responsible for recruiting, training, scheduling, and managing ambassadors, as well as delivering ongoing performance reports. • Recruit and train a pool of ambassadors to serve downtown visitors and patrons • Develop a schedule that ensures coverage during peak hours and special events • Provide on‑site customer service, way‑finding assistance, and promotional information • Deliver regular performance metrics and feedback to the City • Coordinate with local businesses and tourism partners to maximize impact