Description
The State of Alabama’s Department of Human Resources is seeking a vendor to provide ongoing maintenance, operations, and support for its customized Arise Care Management System for the FY27 period. The contractor will retain ownership of the software, deliver help‑desk services, manage online portals, process payments, and implement enhancements as directed by DHR. This is a 12‑month, $0‑ceiling quick‑quote solicitation (maximum $25,000 per the generic boilerplate), though the actual contract value is not disclosed.
• Maintain and operate the Arise Care Management System (software ownership remains with vendor).
• Provide dedicated help‑desk support for families and childcare providers, including issue resolution and system monitoring.
• Manage licensing, online portals, mobile app support, payment‑processing integration, and implement system enhancements/change requests throughout the contract period.