Description
The State of Colorado’s Maternal and Child Health (MCH) Program is procuring a sole‑source contract with Mile High United Way to operate a statewide, toll‑free Resource Contact Center. The center will field telephone calls, texts, and online chat during standard business hours (five days a week) and maintain a 24‑hour website offering information and referrals for parents and caregivers of maternal and child health populations. Services must align with Colorado’s seven MCH priorities (nutrition security, housing, economic stability, coordinated intake and referral, perinatal wellbeing, built environment, social connectedness) and be available to every county. The contract runs for five years (10/1/2027 – 9/30/2032) with an estimated total value of $525,000. The vendor has been the sole provider of comparable statewide resource‑referral services since 2017, and no competitive alternatives exist.
• Operate a toll‑free, multi‑channel contact center (phone, text, chat) 5 days/week
• Maintain a 24‑hour informational website for MCH families
• Provide referrals to health, housing, nutrition, and other social services across all Colorado counties
• Align outreach with the state’s seven MCH priority areas
• Report utilization data to support the quinquennial statewide MCH needs assessment
• Contract term: 5 years, total estimated cost $525,000