RFP # 29 OF 2026 - VoIP PHONE SYSTEM / SERVICE FOR THE ERIE COUNTY PRISON

The County of Erie is seeking a vendor to provide a VoIP phone system and service for the Erie County Prison. The system should include 85 desktop phones, 1 wireless phone, 2 wall-mounted phones, and other equipment. The vendor should provide installation, training, and maintenance services. The contract will be for 36 months, and the vendor should provide a detailed breakdown of the costs. The evaluation criteria include total project price, monthly recurring price per extension, proposed hardware quality and features, proximity to Erie County facilities, references, and detailed statement of work. * Key features of the system include unlimited local and nationwide calling, soft phone capability, integration with the existing overhead paging system, and compliance with E911 and Kari's Law. * The vendor should provide onsite training sessions and online computer-based training. * The vendor should have a local presence in Erie County and provide US-based customer service. * The vendor should demonstrate minimal downtime and have a high level of reliability. * The vendor should provide software updates and enhancements throughout the term of the contract.