Managed Detection and Response (MDR) Services [P-67709]

The City of Pasadena is seeking a vendor to provide Managed Detection and Response (MDR) services to enhance the security of its Microsoft 365 tenant. The selected vendor will be responsible for establishing a tenant-resident 24x7x365 MDR service, managing all detection, response, and tuning activities, and delivering Tier 1 endpoint detection, containment, and remediation services. The goal is to enable internal teams to focus on higher-tier analysis and strategic initiatives while building a sustainable, co-managed environment. The initial scope centers on endpoint protection and Microsoft-native telemetry, but the architecture should be designed with future expansion in mind. The vendor's proposal must clearly identify any additional Microsoft licensing requirements. • The selected vendor will provide MDR services for a period of time to be determined. • The vendor will be responsible for managing all detection, response, and tuning activities within the City's tenant. • The vendor will deliver Tier 1 endpoint detection, containment, and remediation services. • The vendor will provide a proposed work plan, including project deliverables and a proposed work schedule. • The vendor will provide a detailed breakdown of fees for each sub-consultant. • The vendor will provide estimated reimbursable cost schedules. • The vendor will provide a lump-sum price for performing all services and work called for in the scope of work.