Description
The County of Palm Beach is seeking information about comprehensive digital client engagement and care coordination platforms to support residents with behavioral health needs, co-occurring conditions, and other serious chronic medical conditions. The platform should include client-facing tools, care team and case management tools, data integration and interoperability, analytics and decision support, security, privacy, and compliance features, and implementation and support approaches. The County is interested in learning about the availability, capabilities, and implementation considerations of such platforms.
Some key features of the desired platform include:
• Mobile/web applications for daily check-ins, medication adherence, and telehealth
• Web portals for care teams with triage/alerting, task/workflow management, and population-level dashboards
• Data integration with clinical and non-clinical systems using industry standards
• Advanced analytics for program evaluation and service planning
• Compliance with federal and state regulations, secure data storage and transmission, and audit trails
The County is looking for responses from organizations with experience in delivering digital health, client engagement, or care coordination solutions, particularly those with experience working with public-sector, healthcare, or human services organizations.