Notice of Intent to Sole Source ACF Technologies for Patient Queuing System Kiosk

The Department of Veterans Affairs intends to procure a complete patient queuing system, including self‑service kiosks, visual and audible notification displays, and associated software, hardware, and licensing for the Bakersfield Clinic (VISN 22). The solution must support self‑check‑in via Veteran Health Identification Cards, generate alphanumeric tickets (with optional SMS), manage multiple queues, allow patient movement between queues, provide real‑time reporting, and meet ADA Section 508 accessibility standards. All required hardware (stand‑up and desktop kiosks, printers, monitors, digital signage, speakers) and software licenses are to be delivered, installed, and ready for use, with the VA supplying certain monitors. The system must also capture patient satisfaction feedback and be sanitizable for infection control. • Self‑check‑in kiosks with touch‑screen, printer, and optional SMS notification • Multi‑queue management with ability to move patients between queues • Visual (digital signage, lobby monitors) and audible alerts for patient notification • Full software suite: licensing, database, reporting (wait times, satisfaction surveys, encounter metrics) • Compliance with ADA Section 508 and VA security/IT standards • Includes power supplies, 110 V operation, and sufficient annual printer paper supply • Delivery and installation at Bakersfield Clinic sites, with VA‑provided monitors for lobby and departmental displays.