OSE-MAINTENANCE & SUPPORT AND PHASE III ENHANCEMENTS FOR SHORT TERM RENTAL REGISTRATION APPLICATION

The Mayor’s Office of Special Enforcement is looking for an IT consultant to provide ongoing maintenance and support for its Salesforce platform and to implement Phase III enhancements for the Short‑Term Rental Registration Application. The work includes troubleshooting, system upgrades, customization, and integration tasks to ensure the application remains functional, secure, and aligned with city policy changes. This is a non‑competitive small‑purchase solicitation, targeting vendors with demonstrated expertise in Salesforce administration and development. • Ongoing Salesforce administration, including user support, data integrity, and security management. • Design and implementation of Phase III functional enhancements as defined by the agency. • Documentation, training, and knowledge transfer to city staff on new features and processes.