Description
The Delaware County Department of Human Services is seeking a qualified non‑emergency medical transportation (NEMT) provider to operate the Medical Assistance Transportation Program (MATP) under a hybrid/vendor model. The selected vendor will coordinate, schedule, and deliver transportation services for eligible Medical Assistance consumers, ensuring full compliance with state and federal regulations (ADA, HIPAA, Uniform Guidance, Title 55 PA Code, etc.). Proposals must be submitted electronically via PennBid and include a technical proposal, cost proposal (administrative costs only), a transmittal letter, and all required appendices (insurance, audit, HIPAA BAA, political‑contribution disclosure, etc.). The County reserves the right to negotiate, reject, or re‑issue the RFP, and contract award is contingent on County Council approval.
• Provide comprehensive NEMT services (scheduling, dispatch, driver qualification, vehicle standards, language access, complaint handling).
• Demonstrate compliance with a broad set of statutes and regulations, including ADA, HIPAA, Uniform Guidance, and Pennsylvania Title 55.
• Submit complete electronic proposals by May 29 2026 9:00 AM; award expected June 5 2026 after Council approval.