Service Request Management System

The City of Asheville is seeking a Software-as-a-Service (SaaS) based Service Request Management (SRM) system to manage service requests from community residents. The City seeks a modern, user-friendly, and efficient solution that meets accessibility requirements (WCAG 2.1 Level AA) to streamline and enhance how community members submit, track, and manage service requests across various City services. • The system should be able to handle service requests from the community residents. • The system should be modern, user-friendly, and efficient. • The system should meet accessibility requirements (WCAG 2.1 Level AA). • The system should be able to streamline and enhance how community members submit, track, and manage service requests across various City services.