Microsoft Unified Support

The Lone Star College System (LSCS) is seeking a Microsoft Unified Support partner to provide comprehensive enterprise‑level advisory, problem‑resolution, on‑demand assessment, education, portal access, and on‑site services for its 24 campuses and workforce centers. The contract will be structured on an annual basis, with a suite of included services and a set quantity of reactive contacts, assessments, and onsite visits each year. The vendor must be capable of delivering as‑needed support across Azure, modern work, and other Microsoft cloud solutions, and must manage service delivery, webcasts, and portal administration for a large, multi‑site higher‑education institution. • Provide unlimited advisory and problem‑resolution hours (as‑needed) • Deliver on‑demand assessments, education, and webcasts • Manage the Enterprise Online Support Portal and service delivery processes • Supply a minimum of 100 reactive‑enabled contacts per year • Perform up to 1 onsite visit per year for unified proactive services • Support the entire LSCS enterprise environment across 24 locations in the Greater Houston area.