Description
The State of South Carolina Department of Health and Human Services is seeking a qualified Microsoft Certified Partner to provide a three‑year Microsoft Unified Support agreement covering base technical support, advisory services, training, and a menu of optional “add‑on” services such as cybersecurity incident response, cloud engineering, Power Platform development, and AI‑driven Copilot assistance. The contract is fixed‑price, award‑by‑lowest‑responsible‑bidder, and requires compliance with stringent data‑security, HIPAA, and U.S.‑based workforce requirements.
• Base support includes 24/7 technical assistance, escalation management, account management, health checks, and proactive services with defined response‑time commitments.
• Optional add‑on services (up to 150–600 hours/credits per year) can be priced separately and cover cybersecurity, cloud design, Power Platform, Microsoft 365 Copilot, and other specialized engineering tasks.
• Vendors must be a Microsoft Certified Partner, possess a South Carolina vendor registration, certify no debarment, disclose any organizational conflicts of interest, and meet insurance and non‑indemnity clauses.