Utility Billing System (UBS) Software and Implementation Services

The City of Durango, Colorado, is seeking a Utility Billing System (UBS) software and implementation services to meet the city's water, wastewater, solid waste, and other billing needs. The city prefers a cloud-based or SaaS solution and requires proposals for professional services to implement the system and train city staff. Proposers may submit multi-vendor proposals, but must clearly describe the roles and responsibilities of each vendor. The city has identified key functional requirements, including customer management, meter information, billing, payments, and reporting. The proposal should include a detailed statement of work, project plan, and implementation approach. • The city's current utility billing system is outdated and needs to be replaced with a modern, low-maintenance solution. • The city requires a system that can integrate with its main ERP system and reduce manual data entry. • The city expects the implementation to start around August/September 2026 and go live by October/November 2026. • The city has a team of staff members who will be involved in the project, including a project manager, core team leads, and technical resources. • The city requires a detailed statement of work, including a high-level project plan, prior to contract signing. • The city will evaluate proposals based on criteria including overall understanding of the utility, functionality, cost, software demonstrations, and implementation references.