Description
The Los Angeles County Department of Human Resources is seeking information from vendors who can provide Comprehensive Employee Assistance Program (EAP) Services, including EAP counseling, Critical Incident Stress Management (CISM), and ancillary wrap-around services to diverse employee populations across departments in the County. The program aims to assist employees and their eligible dependents in dealing with personal issues, concerns, or needs related to employment and/or critical incidents. The vendor should have experience providing EAP services, including assessment, referral, and short-term problem resolution, as well as CISM and Disruptive Event Management. The County is interested in obtaining information on the vendor's ability to provide these services, including their experience, capabilities, and pricing.
• EAP Services for the general County employee population and First Responders
• Critical Incident Stress Management (CISM) and Disruptive Event Management
• Ancillary wrap-around services, including referrals to residential treatment, substance abuse and mental health treatment programs, work-life balance and healthy lifestyle programs, childcare assistance, elder care services, financial planning, and access to legal assistance
• Ability to provide two separate hotlines for the general County employee population and First Responders
• Ability to handle non-emergency and emergency/crisis calls 24 hours a day, 7 days a week, 365 days a year
• Experience providing EAP services to large organizations, including governmental entities