DES - RFP - Legal Services FY27-31 Claimants

The Illinois Department of Employment Security is seeking the services of up to two law firms to provide specified unemployment compensation-related legal services to unemployment compensation claimants. The services include client-screening, consultation, and representation at hearings before administrative law judges and the Board of Review. The contract will have an initial term of four years, commencing on July 1, 2026, and ending on June 30, 2030. The selected vendors will need to provide all services under this contract in accordance with applicable laws, rules, and regulations governing the practice of law in Illinois. • The contract will require the selected vendors to provide services to claimants with Social Security Numbers ending in 0-4 (Group 1) and/or 5-9 (Group 2). • The vendors will need to provide a toll-free intake number, ensure prompt answering of calls, and provide services in the appropriate language. • The vendors will need to provide consultation in lieu of full representation, conduct pre-hearing interviews, and provide internal appeal processes. • The vendors will need to submit monthly invoices, reports, and plans, including individualized data on services provided and surveys received. • The vendors will need to provide a transition plan and report on the status of pending cases in the event of contract expiration or termination.