Application Managed Services (AMS)

The Commonwealth of Pennsylvania’s Department of Transportation (PennDOT) is seeking a vendor to provide ongoing Application Managed Services (AMS) for its extensive portfolio of over 100 mission‑critical software applications. The contractor will deliver full‑life‑cycle support—including routine maintenance, incident response, on‑call coverage, release management, and larger enhancements—across mainframe, web, desktop, and mobile platforms, and will coordinate with PennDOT’s IT governance bodies (OA/OIT, ETSO, EISO, I&ED). Work is primarily remote with occasional on‑site visits at PennDOT facilities in Dauphin County. The contract will be an established‑price agreement with escalation, initially lasting four years with two optional three‑year renewals. • Provide 24×7 incident and release management for mainframe (COBOL/IMS/DB2) and modern web/ cloud applications (Java, .NET, Azure, AWS). • Staff the effort with qualified personnel (e.g., project managers, analysts, developers, DBAs) committing defined percentages of time, and submit a resources matrix. • Integrate with PennDOT’s security, infrastructure, and data‑management divisions while adhering to federal DBE, Title VI, audit, and FFATA requirements.